Data deletion

If you are an ISSA customer, you can delete your organization from the product. If you wrote to a business that uses ISSA, you can ask the business or us for deletion. If you reached us through Facebook or Instagram, you can also ask from your Meta account settings.

1. Export your data from Settings, Data, if you want to keep it.
2. On the same screen, the owner asks to delete the organization and confirms by typing its name.
3. For 7 days you can cancel the request. Then the subscription is canceled and all the organization’s data is erased, including messages, contacts, leads, files and clinical records.

The business is the controller of your data and can erase your whole history in one action. Ask it directly or write to us at [email protected] naming the business and the number or account you wrote from; we will pass the request on and help it handle it.

When you write to a business through Messenger or Instagram Direct, ISSA receives your identifier for that page, your profile name and your messages. To ask for their deletion, go to your Facebook or Instagram account settings, open Apps and websites, remove ISSA and request deletion of your data, or write to our privacy address.

When we receive the request we delete the identifiers, profile name, conversations and messages linked to your account in the businesses that use ISSA. Meta will show you a confirmation code and a link to this page, which shows the status of your request with that code.

• Invoices and tax records, for as long as the law requires.
• If you asked not to be contacted, a keyed hash of your number that cannot be reversed, only to keep honoring your opt-out.
• A record that the deletion was done, without the erased content.
• Backups, until they are rotated within 14 days.

We confirm receipt of your request within 5 business days at most and complete the deletion within 30 days at most, or sooner if the law of your country sets a shorter deadline.

For any question about deleting your data, write to [email protected].